Overview
At Ckrada, we prioritize your satisfaction. Understanding that sometimes a product might not be what you expected, we’ve implemented a straightforward return policy for our valued customers.
Terms ＆ Conditions for Returns
- Time Frame:
- Items can be returned within 14 days from the date of purchase.
- Condition of Return:
- The item must be unused and in the same condition as received.
- The item should be in its original packaging.
- A receipt or proof of purchase must accompany the item.
- Non-refundable Shipping:
- Please note that shipping charges related to the return are not refundable.
- Customers are responsible for all shipping costs and ensuring the product reaches us safely.
- Faulty Items:
- If an item is received damaged or faulty, please reach out to us immediately for further assistance.
Refund Process
- Once your return is received and inspected, we will notify you of its status.
- Approved refunds will be processed, and a credit will be applied to your original payment method shortly. The time frame might vary depending on your payment provider.
Questions?
For any inquiries regarding our return policy or your order, please get in touch:
- Email: [email protected]
Your happiness is our mission, and we appreciate your trust in shopping with Ckrada.