Welcome to our online store! Here are some answers to the questions we get asked the most:
- What payment methods do you accept?
- We accept payments by credit card and PayPal. We also use a third-party payment processor to handle transactions. We do not accept payments by phone or check.
- How secure is my personal information?
- We take the security of your personal information very seriously. All data is encrypted and stored securely, with appropriate measures in place to prevent unauthorized access.
- When will my order arrive?
- Orders typically arrive within 5-7 business days for shipping within the United States. We will provide an estimated delivery date during checkout and send you tracking information once your order has shipped.
- What is your return policy?
- We offer a 14-day return policy for most items. If you are not satisfied with your purchase, please email us at [email protected] to initiate a return.
- Do you ship internationally?
- Currently, we only offer shipping within the United States. International shipping is not available.
- How can I track my order?
- Once your order has shipped, we will provide you with a tracking number and a link to track your package. You can also check the status of your order by contacting us at [email protected].
- Do you offer discounts for bulk orders?
- At this time, we do not offer specific discounts for bulk orders. Please email us at [email protected] for special inquiries.
- Can I cancel my order?
- You can cancel your order as long as it has not yet shipped. Please email us at [email protected] as soon as possible if you need to cancel your order.
Damaged or Defective Items:
- What if I receive a damaged or defective item?
- If you receive a damaged or defective item, please email us at [email protected] within 14 days of receiving your order. We will work with you to resolve the issue.
- How can I contact customer service?
- You can email us at [email protected] with any questions or concerns. We will respond to your message as soon as possible.
Thank you for choosing Ckrada! We hope you enjoy your shopping experience.